Responsible Gaming

Gambling Should Be Entertainment, Not Income

At Moorlands Gold, we believe gambling should be enjoyed as a form of entertainment only. Betting should never be viewed as a way to earn money, pay bills, or solve financial problems. Always gamble within your means and only with money you can afford to lose.

Age Verification

You must be 18 years of age or older to use our services. This is a legal requirement in the United Kingdom. We take age verification seriously and reserve the right to request proof of identity at any time.

Parents and Guardians: If you're concerned about a young person's online activities, please monitor their internet use and speak to them about responsible gaming.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone else, it may indicate problem gambling. Please seek help immediately:

• Chasing losses by gambling with more money to recover what you've lost
• Hiding gambling activity or lying about how much time or money you spend gambling
• Feeling the need to gamble with increasing amounts of money to feel the same excitement
• Failed attempts to cut down or stop gambling
• Gambling to escape problems, relieve stress, or cope with negative emotions
• Neglecting family, work, education, or other important responsibilities due to gambling
• Borrowing money or experiencing financial difficulties because of gambling
• Experiencing mood swings or irritability when unable to gamble
• Gambling affecting your relationships or mental health

Self-Help Tools & Limits

We provide tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you're willing to deposit over a specified period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose before stopping play
• Reality Checks: Receive reminders during gaming sessions about how long and how much you've been playing
• Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel you're losing control
• Account Closure: Permanently close your account if you wish to stop gambling entirely

If you need assistance setting these tools, please contact our customer support team.

Support Organizations

If you or someone you know is struggling with gambling, confidential support is available:

United Kingdom

• GamCare — Free, confidential support for problem gambling
  Website: www.gamcare.org.uk
  Helpline: 0808 8020 133 (Free, 24/7)
• GamStop — National self-exclusion scheme for online gambling
  Website: www.gamstop.co.uk
  Allows you to self-exclude from all UK-licensed online gambling operators
• Gamblers Anonymous — Peer support and 12-step recovery programme
  Website: www.gamblersanonymous.org.uk

International Support

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  Helpline: 1-800-522-4700 (Free, confidential, 24/7)
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Telephone Counselling: 0800 1 37 27 00 (Free, Mon–Thu 10am–10pm, Fri–Sun 10am–8pm)

If You Need Help

If you believe you have a problem with gambling, please seek help immediately. There is no shame in reaching out—support is available, and recovery is possible.

Contact one of the organisations listed above or speak to your GP, who can refer you to local support services. Your mental health and wellbeing are important to us.

At Moorlands Gold, we are committed to promoting responsible gambling and protecting our players.